What difference has StudentSurvey.ie made in your institution?
Since 2013, over 300,000 first and final year undergrads and taught postgrads have used StudentSurvey.ie to share their thoughts and feedback with their higher education institution. But in that time what difference has StudentSurvey.ie made in your institution? How have the results been used to enhance the student experience across the 25 higher education institutions that take part?
We are asking staff and student representatives to reflect upon 9 years of StudentSurvey.ie and how this major national survey has made an impact in your institution.
What was the result that triggered a response from the institution?
Students are the number one stakeholder for RCSI and as such we consider and value their views when designing, implementing and evaluating our strategy. We used the survey results to highlight key strengths and areas for improvement so that we could focus our strategic priorities and investment.
What did the institution do to respond to this feedback?
Results of the StudentSurvey.ie and other student feedback mechanisms are used as Key Performance Indicators to track the progress of strategic goals. RCSI responds to the student feedback results in two ways.
Results were used to inform the design of the current organisational strategy. Out of 40 strategic actions, there are 15 actions directly related to improving the learning and student experience and providing a seamless student journey.
RCSI are in year four of the current five year strategy and we review a set of institutional KPIs annually to measure the impact of the above actions. We use the annual StudentSurvey.ie reports as part of this, both to understand where RCSI students have experienced improvements or seen a decline in the student experience, and also to benchmark ourselves against other HEIs.
What was the impact of the response?
The student voice acts as a compass for RCSI. It both directs necessary change and is essential to ensuring plans remain relevant and on track. One example, of many, in terms of the University’s strategy is our action on improving effectiveness and efficiency. Through annual student feedback, specific quality improvement projects are selected and implemented. Since 2018 these have included various projects, examples include:
- Earlier, more frequent and personalised engagements with students as the start in RCSI (i.e. better recruitment and on-boarding processes)
- Robust assessments processes that kept students safe during COVID-19 and minimised any unnecessary sources of stress
- Improvement in library services that maximised available space and enhance electronic services.