What difference has StudentSurvey.ie made in your institution?

Since 2013, over 300,000 first and final year undergrads and taught postgrads have used StudentSurvey.ie to share their thoughts and feedback with their higher education institution. But in that time what difference has StudentSurvey.ie made in your institution? How have the results been used to enhance the student experience across the 25 higher education institutions that take part?

We are asking staff and student representatives to reflect upon 9 years of StudentSurvey.ie and how this major national survey has made an impact in your institution.

What was the result that triggered a response from the institution?

The RCSI Quality Enhancement Office (QEO) works on the implementation of quality enhancement processes at the University. Part of this remit involves students’ quality of interactions with administrative units. The QEO felt that its relationship and collaboration with students needs strengthening in order to drive awareness and engagement of various quality-related initiatives, such as student voice (including the promotion of StudentSurvey.ie), the quality committee activities, quality reviews and student partnership projects.

What did the institution do to respond to this feedback?

The QEO worked in partnership with the undergraduate and postgraduate Students’ Union representatives to strengthen the collaboration and awareness of quality activities. Examples of collaborations includes the promotion and social media strategy for StudentSurvey.ie fieldwork and other student voice mechanisms. Both Student Unions represent student voice on the Quality Committee and actively engage in recruitment of students for internal quality review meetings. The QEO staff participated in student-staff partnership projects, co-created by students, including a project on responding to student feedback from an internal Student Pulse Survey. The QEO also supported the Student Union in undertaking a self-audit project that produced a roadmap for future development of the RCSI Student Union.

What was the impact of the response?

Although not directly student-facing, the QEO has become a more recognisable department at RCSI. As part of its Quality Enhancement remit, the QEO are known as data collectors and repository and ‘go-to people’ for any survey related projects or queries. Both undergraduate and postgraduate Student Unions take an active role in promoting various surveys (including StudentSurvey.ie) to the relevant cohorts and also collect the data for their own use. Student representatives are also active participants, co-creators and contributors in the Quality Committee and its agenda. The two student partnership projects assisted with raising the profile of the QEO and strengthen students’ participation in quality-related activities.