What difference has StudentSurvey.ie made in your institution?
Since 2013, over 300,000 first and final year undergrads and taught postgrads have used StudentSurvey.ie to share their thoughts and feedback with their higher education institution. But in that time what difference has StudentSurvey.ie made in your institution? How have the results been used to enhance the student experience across the 25 higher education institutions that take part?
We are asking staff and student representatives to reflect upon 9 years of StudentSurvey.ie and how this major national survey has made an impact in your institution.
What was the result that triggered a response from the institution?
Our survey response rates. They had been increasing steadily since the survey launched, but we wanted to improve engagement with the survey – both with colleagues and students. We also wanted to increase visibility of the survey through the analysis and dissemination of survey results.
What did the institution do to respond to this feedback?
Our objectives were:
- Provide a comprehensive analysis of the survey data to support the university, Colleges, Programmes, Schools, Support Units and the UCD Students’ Union
- Give visibility to and promote the survey, fieldwork and analysis
- Engage students with the data analysis and close the feedback loop with the student body
To do this, we developed a suite of reports with detailed data analysis at UCD, College and Programme-level and several tailored reports for specific units, including UCD Careers, IT Services, Registry, Library, Student Support Services, among others.
To communicate the analysis and support the interpretation of the data, we offer to present on the data to every area and each year we conduct many presentations at every level, from UCD senior management, College and Programme-level and to the UCD Students’ Union. We also conduct presentations with Teaching & Learning groups at university, College and Programme-level.
What was the impact of the response?
This has greatly increased awareness of the survey and of key findings in the data analysis, and has enabled these units and programme areas to focus on relevant findings in the survey. It has brought the data and analysis to a wide range of decision makers, frontline teaching and support staff and student representatives.
We’ve also produced a suite of infographics to highlight key findings from the survey data. These are circulated to the entire UCD student body via the student e-zine and tailored Infographics have been circulated to programme areas to enable them to share key findings with their students.